.svg)
At Pulse Link, we strive to ensure our customers are satisfied with their purchases. We are committed to complying with Australian Consumer Law in our return and refund policies. Below are the details of our refund policy:
Eligibility for Returns: You can return your Pulse Link smart watch within 30 days of purchase.
Condition of Product: The product must be returned in its original condition with all packaging and accessories.
If you wish to return your Pulse Link smart watch due to a change of mind, you may do so within the specified timeframe. Please note the following conditions:
Restocking Fee: Returns due to change of mind will incur a 20% restocking fee. This includes situations where the product does not meet your expectations based on its advertised performance, provided you decline any offered technical support, repair, or replacement solutions.
Processing Refunds: Refunds will be processed using the original payment method within 14 days of receiving the returned product.
If you believe your Pulse Link smart watch is not performing as specified, please contact our customer service for support. We will assess the issue and take appropriate action:
Major Failure: If the product is found to have a major failure, you are entitled to choose between a refund or replacement.
Minor Issues: If the issue is deemed minor and can be repaired, we will proceed with the appropriate repair solution.
Performance Disclaimer: The performance features of the Pulse Link smart watch, such as geo-fencing alerts, sleep tracking, trend analysis, and daily messages, can be affected by individual circumstances and settings, as well as external factors like cellular reception and environmental conditions. Factors such as being indoors or under cover may interfere with GPS or cellular signals. As such, Pulse Link does not guarantee these features will function optimally under all conditions.
General Disclaimer: The features of our products, including battery life, sensor accuracy, and the ability to make and receive notifications, are influenced by individual circumstances, settings, cellular reception, and other external factors. Pulse Link does not guarantee these features under all conditions.
Australian Consumer Law: Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Wear and Tear: Normal wear and tear, misuse, or damage through accident or neglect are not covered.
Modifications: Any modifications or repairs not performed by Pulse Link or its authorised service providers may void the warranty.
The Pulse Link smart watch involves certain customisations such as programming specific settings. However, these customisations do not exempt the product from refund obligations under Australian Consumer Law. We offer refunds according to the standard terms and conditions outlined in this policy.
Contact Us: Before returning a product, please contact our customer service team for guidance on the return process.
Return Shipping: Customers are responsible for the cost of return shipping unless the product is being returned for a warranty repair or replacement due to a fault or error on our part.
Processing Time: Please allow up to 14 days for returns to be processed.
Legal Rights: This policy does not affect your statutory rights, including those under Australian Consumer Law.
For further information about your consumer rights, please visit the ACCC website at https://www.accc.gov.au.
Pulse Link is available online only from our store.
EARLY BIRD PRICING: $449 which includes a 12 month subscription and then $9/month.
Pulse Link uses advanced sensors to to monitor various health metrics and activities. It's designed to fit seamlessly into your daily life, providing continuous insights without requiring any complex setup or interaction.
Unlike traditional devices that may be obtrusive or limited in functionality, Pulse Link offers a comprehensive, non-invasive solution. It works both in and out of the home, providing greater flexibility and a broader range of insights including up to 5 days of battery life.
Unlike traditional personal alarms or fall pendants that offer limited functionality, Pulse Link stands out as a superior personal alarm for the elderly due to its innovative blend of technology, user-friendliness, and its comprehensive care approach. Featuring AI-powered fall detection, real-time health monitoring, and global connectivity, It’s crafted to support seniors both in and out of the home, ensuring they remain connected to their loved ones and caregivers effortlessly.
We take privacy and data security very seriously. Unlike some wearables, all data transmitted from a Pulse Link smart bracelet is stored securely in our Australian server. We comply with all applicable privacy laws and regulations to ensure your information is protected.
Absolutely! Pulse Link is water proof and suitable for showers but we caution against regularly submerging it in water as this may begin to impact the quality of the speaker.
